Contact Bridgeful
One address, answered by the people who build the app. No ticket portal, no account required.
Email us
support@bridgeful.app reaches the Bridgeful team. We typically respond within one business day. You do not need an account, a login, or an active subscription to contact us - pre-sales questions are welcome on the same address.
If something looks broken rather than confusing, check status.bridgeful.app first. It shows live and past uptime, so you can tell an incident from a problem with your own setup before you write to us.
What to include
You will get a faster answer if your first message includes:
- The myshopify domains of your main store and the connected store involved
- What you expected to happen, and what happened instead
- Where in the app it happened, and the product or SKU if it is about one
- Roughly when it happened, including your timezone
- A screenshot or screen recording if there is something visible on screen
Security disclosures
Report security vulnerabilities and suspected incidents to support@bridgeful.app. What happens next - triage, containment, notification timelines - is set out in our security incident response policy .
Data protection, GDPR and DPA requests
Use the same address for data protection matters and we will route it to the right person. Our role as a processor, the sub-processors we use, and the security measures that apply are described in the privacy policy, the data processing agreement and the terms of service.
Billing
Subscriptions and charges are handled by Shopify, so plan changes, invoices and cancellations happen in your Shopify admin under Settings → Apps and sales channels. If a charge looks wrong, email us and we will work it out with you.
Registered address
LJS Studios Ltd
20 Wenlock Road, London, England, N1 7GU, United Kingdom
Post is not a support channel - it is here so you can verify who you are dealing with. For anything you need answered, email support@bridgeful.app.
Answer it yourself first
A lot of common questions are already covered in writing: the documentation, the frequently asked questions and the changelog.