FAQ
Frequently asked questions
Connecting stores, what syncs, matching, pricing, and what happens when you unlink or uninstall.
Getting started
How do I connect a store?
On your main store, enter the other store's myshopify domain. Bridgeful gives you the install link for that store; install it there and press Connect. There are no keys or accounts to set up.
Do I install Bridgeful on every store?
Yes. Each store installs Bridgeful, and the connected store presses Connect. All settings are managed from the main store.
Which store should be the main store?
The store whose products the others should follow. Every connected store takes its products and collections from the main store.
Does anything sync before I am ready?
No. Once your stores are connected and you have chosen what syncs, you press Start sync. Nothing moves before that.
Inventory
How quickly does inventory sync?
In real time. A sale or adjustment on one store updates the matched variant on the others as it happens.
Which locations sync?
Only the locations you pair. Each location pairs with exactly one location on the other store. A location you leave unpaired stays out of the sync.
Does it work with three or more stores?
Yes. A sale on any store is written to every other store at once, through the main store.
Products and collections
Which parts of a product sync?
The ones you tick. Product details (title, description, vendor, type, category, tags, status, handle, SEO, sales channels), media (images and videos), and variants (options, SKU, barcode, price, compare-at price, cost, weight, HS code, origin, taxable, shipping, inventory policy).
Can a connected store keep its own descriptions or prices?
Yes. Untick a part and it stays the connected store's to edit. Bridgeful never writes it.
What happens to a new product on the main store?
It is created on each connected store, with everything or with only the ticked parts, as you choose.
What happens when I delete a product on the main store?
Its copy on the connected store goes to draft and is tagged. It is not deleted, so you decide what to do with it.
Will Bridgeful touch products that only exist on a connected store?
No. They are left alone and never copied to the main store.
How do collections sync?
Bridgeful syncs the collection's definition. Its conditions go over as they are, and hand-picked products are mapped through your product matches.
Matching
How are products matched between stores?
By SKU, then barcode, then handle for a single-variant product with neither. A value shared by two variants on one store never matches on its own.
What if a product cannot be matched?
It waits on that store with the reason beside it: no match, duplicate SKU, barcode clash, or variants split across products. You map it to an existing product, create it, or edit it in Shopify.
Is anything created while a product is waiting?
No. Nothing is created or written for a waiting product on that store until you decide.
Unlinking, uninstalling and your data
What happens if I unlink a store?
Syncing stops and both stores stay exactly as they are: products, inventory and images. Nothing is deleted or zeroed, and both stores get an email.
What happens if I uninstall?
Syncing stops and your data is kept until Shopify's data deletion request, about 48 hours later. Reinstall before then and Bridgeful picks up where it left off.
How long is activity kept?
90 days. Matches and settings are kept for as long as the stores are linked.
Pricing and support
How is Bridgeful priced?
By connected stores, with every feature on every plan: $29 a month for 1 store, $59 for up to 3 and $129 for up to 10. Yearly billing gets 2 months free.
Is there a free trial?
Yes, 14 days on every plan, and Bridgeful is free on Shopify development stores.
Which languages is the app in?
English, French, Spanish and German.
How do I get help?
Email support@bridgeful.app. A person replies, usually within one business day.